Terms & Conditions

These Terms and Conditions ("Terms", "Terms of Service", or "Agreement") govern your access to and use of the MyWaChat website, software, dashboard, website chat widget, services, features, and related products available through https://mywachat.com/.

By creating an account, accessing the platform, starting a free plan, purchasing a subscription, activating a license, installing the MyWaChat widget, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use MyWaChat.

MyWaChat provides tools for creating website chat flows, collecting optional lead details, and handing a conversation to WhatsApp. Features and usage limits depend on the plan shown when you subscribe. You must not deliberately overload the service, bypass access controls, or use the platform for unlawful activity.

Keep your account password and any API keys private. If you use an AI provider, you are responsible for the key and instructions you add to the account. Domain settings should match the websites where you intend to use the widget.

Paid features, prices, billing frequency, and plan limits are shown at checkout or in the account area. Unless a different offer or written agreement applies, cancelling a subscription stops future renewals and does not automatically refund the current paid period. Your access normally continues until the end of that period.

Do not use MyWaChat for phishing, malware, unlawful spam, fraud, harassment, or other harmful activity. You are responsible for the content of your flows and for reviewing AI-generated responses before relying on them. We may suspend an account when necessary to protect users, the service, or comply with the law.

We may suspend an account when necessary to protect users, the service, or comply with the law.

The MyWaChat service, software, interface, and brand assets are owned by MyWaChat or its licensors. Your subscription gives you a limited right to use the service for its intended purpose. You may not:

• Copy, reverse engineer, or create derivative versions of proprietary parts of the service, except where applicable law allows it.
• Resell or repackage the service unless your plan or a separate written agreement allows it.
• Use automated activity to scrape, overload, disrupt, or bypass controls on the service.

You must have the legal capacity to enter into a binding agreement to use MyWaChat.

If you are using MyWaChat on behalf of a business, organization, agency, or other entity, you confirm that you have the authority to accept these Terms on behalf of that entity.

Certain MyWaChat features require you to create an account.

When creating an account, you agree to provide accurate, current, and complete information.

You may be required to provide information such as:

• Name
• Email address
• Mobile number
• Business information
• Website/domain information
• Login credentials
• Other information required for account operation

MyWaChat may provide a free plan, free account, free demo, trial access, or limited functionality so that customers can evaluate the platform.

The free plan or demo may contain limitations relating to features, widget loads, websites, domains, traffic, AI functionality, branding, storage, or other usage limits.

Customers are encouraged to evaluate the free plan/demo before purchasing a paid subscription.

We reserve the right to modify, restrict, suspend, or discontinue free-plan or demo functionality at any time.

MyWaChat offers paid subscription plans from time to time.

The applicable price, billing period, features, usage limits, and other plan conditions will be displayed on the website or checkout page at the time of purchase.

Subscription plans may be billed monthly or annually depending on the plan selected.

The customer is responsible for reviewing the applicable plan before making a purchase.

The current website may display different plans and pricing, and these may be changed, updated, or replaced by Brightwave Digital Products LLP from time to time.

Where a paid plan is provided through a license key or activation mechanism, the license grants the customer a limited, non-exclusive, non-transferable right to use the applicable MyWaChat features during the valid subscription period.

A license does not transfer ownership of the MyWaChat software or intellectual property to the customer.

The customer must not:

• Resell the software unless expressly authorized
• Copy or reproduce the underlying software
• Reverse engineer the software
• Attempt to bypass license restrictions
• Circumvent usage limits
• Share a paid license with unauthorized users
• Attempt to obtain unauthorized access to the platform

MyWaChat may allow customers to install a website chat widget through an embed script or similar implementation.

The customer is responsible for correctly installing the provided code on websites they own or are authorized to manage.

Customers are responsible for ensuring that the websites on which MyWaChat is installed comply with applicable laws and their own privacy, cookie, advertising, and data-protection obligations.

The performance of the widget may depend on the customer's website, hosting environment, internet connection, browser, third-party scripts, and other technical factors.

We do not guarantee that the widget will operate identically on every website or technical environment.

MyWaChat may provide domain controls or allow customers to specify websites on which the widget may operate.

Customers must only add domains that they own, control, or have permission to manage.

You must not configure MyWaChat for a website without authorization from the website owner or responsible organization.

We may restrict or suspend widget functionality where we reasonably believe that a domain is being used without authorization or in violation of these Terms.

MyWaChat may allow website visitors to continue a conversation through WhatsApp.

The website conversation and WhatsApp communication may involve separate services.

MyWaChat does not control WhatsApp, its availability, policies, account restrictions, messaging rules, or other third-party decisions.

Customers are responsible for complying with applicable WhatsApp terms, policies, and requirements when using WhatsApp in connection with MyWaChat.

We do not guarantee that WhatsApp will always be available or that a WhatsApp handoff will always be completed successfully.

MyWaChat may interact with or depend on third-party services, including communication platforms, hosting providers, payment processors, analytics services, AI providers, and other technology services.

Third-party services are operated independently of Brightwave Digital Products LLP.

Changes, restrictions, interruptions, suspension, or discontinuation of a third-party service may affect related MyWaChat functionality.

We are not responsible for third-party services that are outside our reasonable control.

• You are responsible for the API key you provide.
• You must have the right to use the API key.
• You are responsible for complying with the applicable third-party provider's terms and policies.
• You are responsible for any applicable third-party API usage charges.
• You should not submit information to an AI service that you are not authorized to process.

AI-generated responses may contain errors or inaccuracies.

Customers should review AI-generated information before relying on it for important business, legal, financial, medical, or other sensitive decisions.

MyWaChat may provide AI-assisted functionality.

The website currently allows customers to connect their own OpenAI or Google Gemini API key for certain AI fallback functionality.

If you connect a third-party AI provider:

• Conversation flows
• Questions and answers
• Decision-tree content
• Customer information
• Lead information
• WhatsApp numbers
• Messages
• Images
• Videos
• PDFs
• Logos
• Branding materials
• Website/domain information
• Other business content

Customers may create, upload, submit, or configure information through MyWaChat, including:

You retain responsibility for the content and information you submit or configure.

You represent that you have the necessary rights, permissions, licenses, or legal basis to use such information through MyWaChat.

MyWaChat may allow businesses to request information from website visitors before continuing a conversation to WhatsApp.

Customers are responsible for ensuring that their lead-collection practices comply with applicable privacy and data-protection requirements.

Customers should provide appropriate notices where required and should only collect information that they are authorized to collect and use.

• Conduct unlawful activities
• Engage in fraud or deception
• Distribute malicious software
• Attempt unauthorized access to systems
• Violate another person's privacy
• Infringe intellectual-property rights
• Collect information without appropriate authorization
• Send unlawful or unauthorized communications
• Facilitate scams or fraudulent activity
• Abuse third-party communication platforms
• Circumvent technical restrictions or usage limits
• Interfere with the operation or security of MyWaChat
• Use the service in a manner that may harm other users or third parties

We may suspend or terminate accounts that violate these requirements.

You agree to use MyWaChat only for lawful and legitimate purposes.

You must not use MyWaChat to:

We may suspend or terminate accounts that violate these requirements.

• Marketing communications
• Privacy
• Consent
• Data protection
• Consumer protection
• Advertising
• Electronic communications
• WhatsApp or other third-party platform policies

Customers are solely responsible for the messages, content, offers, promotions, and communications they create or deliver through their websites and connected communication channels.

Customers must comply with applicable laws and regulations relating to:

Brightwave Digital Products LLP does not authorize customers to use MyWaChat for unlawful or unauthorized messaging activities.

• Transaction ID
• Payment status
• Order information
• Subscription plan
• Billing information
• License/activation information

Paid subscriptions are processed through authorized payment service providers.

Payment information may be handled by the applicable payment gateway according to its own terms and privacy policy.

We may receive information such as:

We do not intentionally store complete card numbers, CVV numbers, UPI PINs, or internet-banking passwords on our own servers.

Customers should review the free plan/demo, features, plan limitations, pricing, and subscription terms before purchasing a paid subscription.

Once a paid license key has been activated for the applicable subscription period, the payment is non-refundable, subject to the Refund Policy and applicable law.

For complete information regarding refunds, cancellations, failed transactions, and license activation, please refer to the MyWaChat Refund Policy.

We aim to provide reliable and continuous access to MyWaChat.

However, we do not guarantee that the service will always be:

Service interruptions may occur because of:

• Available
• Uninterrupted
• Error-free
• Secure from every possible threat
• Compatible with every device or website
• Free from temporary technical problems

Service interruptions may occur because of:

• Scheduled maintenance
• Software updates
• Hosting problems
• Internet/network failures
• Security incidents
• Third-party service interruptions
• Technical failures
• Events outside our reasonable control

MyWaChat, including its software, source code, user interface, design, graphics, trademarks, branding, documentation, features, technology, and related intellectual property, is owned by or licensed to Brightwave Digital Products LLP, unless otherwise stated.

Nothing in these Terms transfers ownership of our intellectual property to the customer.

Subject to these Terms and the applicable subscription, customers receive a limited right to use MyWaChat for their legitimate business purposes.

• Scheduled maintenance
• Software updates
• Hosting problems
• Internet/network failures
• Security incidents
• Third-party service interruptions
• Technical failures
• Events outside our reasonable control

Customers retain ownership of content, logos, trademarks, business information, and other materials they provide to MyWaChat.

By submitting content to the platform, you grant us the limited rights necessary to host, process, display, transmit, and otherwise use that content solely to provide and operate the requested services.

We may suspend, restrict, or terminate an account if we reasonably believe that:

Where appropriate, we may provide notice before suspension or termination.

However, immediate action may be taken where necessary to protect the platform, users, third parties, or comply with legal requirements.

After termination or expiry of a subscription, access to paid features may be discontinued.

Customers are responsible for downloading or retaining any information they need before the end of their subscription, where such export or download functionality is available.

Certain information may continue to be retained where required for legal, accounting, security, fraud-prevention, dispute-resolution, or legitimate business purposes.

• These Terms have been violated
• The service is being used unlawfully
• The account is involved in fraudulent activity
• The platform is being abused
• Payment obligations are not fulfilled
• Unauthorized access is attempted
• The security of the platform or other users is threatened
• Third-party platform policies are violated
• The customer's activity creates material risk to the company or third parties

Where appropriate, we may provide notice before suspension or termination.

However, immediate action may be taken where necessary to protect the platform, users, third parties, or comply with legal requirements.

To the maximum extent permitted by applicable law, Brightwave Digital Products LLP shall not be liable for indirect, incidental, special, consequential, or business losses arising from the use of, or inability to use, MyWaChat.

This may include losses relating to:

Customers are responsible for maintaining appropriate backups of important business information.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

MyWaChat provides software and technology tools for website conversations, lead capture, and WhatsApp handoff.

We do not guarantee any particular:

Business results depend on numerous factors outside our control, including the customer's website, offers, traffic, audience, content, sales process, market conditions, and customer service.

• Business interruption
• Lost revenue
• Lost profits
• Lost opportunities
• Loss of data
• Third-party service interruptions
• Communication failures
• Website performance
• WhatsApp availability or restrictions
• AI-generated information
• Customer configuration or misuse of the platform

Brightwave Digital Products LLP may modify, improve, replace, add, or remove features from MyWaChat from time to time.

We may also introduce new plans, pricing structures, limits, or functionality.

Where changes materially affect an active paid subscription, we will make reasonable efforts to communicate relevant changes where appropriate.

• Number of leads
• Sales
• Revenue
• Conversion rate
• Customer response rate
• Marketing result
• Business growth