Refund & Cancellation Policy

1. Free Demo and Free Plan

MyWaChat may provide a free demo, free plan, or limited free access to allow customers to evaluate the software before purchasing a paid subscription.

Customers are strongly encouraged to use the available free demo/free plan and review the software before making a paid purchase.

Before purchasing, customers should verify:

• Available features
• Plan limitations
• Website/domain limits
• Usage limits
• WhatsApp functionality
• Lead-generation features
• Chat and conversation functionality
• AI-related functionality, where applicable
• Subscription duration
• Pricing
• Technical requirements
• Compatibility with their website
• Other applicable plan conditions

Use of the free demo or free plan is provided to help customers make an informed purchasing decision.

2. Paid Subscription Plans

MyWaChat may offer different paid subscription plans with different features, usage limits, website/domain allowances, and subscription periods.

The applicable price and plan details displayed on the website at the time of purchase will apply to the customer's order.

Customers are responsible for selecting the subscription plan that best matches their requirements.

3. Customer Responsibility Before Purchase

Because MyWaChat is a digital SaaS product, customers are expected to evaluate the available information and functionality before purchasing.

Customers should use the available free demo/free plan where applicable and carefully review the plan details before making payment.

Once a customer purchases and activates a paid annual license, the customer confirms that they have accepted the selected plan, its features, limitations, and subscription period.

4. No Refund After License Activation

Once a paid MyWaChat license key has been activated for the one-year subscription period, the payment is non-refundable.

No refund will be provided for the remaining period of an activated one-year license.

This policy applies even if the customer:

• Changes their mind after activation
• Decides not to use MyWaChat
• Uses the software less than expected
• Does not use all available features
• Does not use the available usage limits
• Finds that the selected plan is more than required
• Stops using the software during the subscription period
• Experiences a change in business requirements
• Decides to use another software product
• Does not install or continue using the website widget after activation

Customers should therefore use the available free demo/free plan and carefully evaluate MyWaChat before purchasing and activating a paid annual license.

5. License Activation Is the Start of the Subscription

For plans delivered through a license key, the subscription is considered activated when the license key is successfully activated or the paid account/subscription is provisioned for use.

After activation, the customer receives access to the paid service for the applicable subscription period.

Because the service is a digital product and access is provisioned electronically, cancellation after activation does not create an automatic right to a refund.

6. Payment Made but License Not Activated

If a customer has successfully completed payment but the MyWaChat license has not yet been activated, the customer should contact us as soon as possible.

We may review the request based on:

• Payment status
• Transaction status
• License status
• Account status
• Whether the subscription has already been provisioned
• Whether the license has already been activated

If a refund is approved before activation, it will normally be processed through the original payment method, subject to the applicable payment gateway and banking processing timelines.

A payment made successfully does not automatically guarantee that a refund will be approved; the activation and provisioning status will be considered.

7. Failed Payment Transactions

If a payment attempt fails and the customer's account is not successfully charged, no refund is applicable because no successful payment has been received.

If a payment appears to have failed but the customer's bank account has been debited, the customer should contact us with the relevant transaction details.

We will verify the transaction with the applicable payment/payment-gateway records.

8. Duplicate Payment

If the same transaction is accidentally charged more than once for the same subscription, the customer should contact us as soon as possible.

Please provide:

• Registered email address
• Customer name
• Transaction ID
• Payment date
• Amount paid
• Order/subscription information
• Any relevant payment confirmation

After verification, if a genuine duplicate successful payment is confirmed and the additional payment has not resulted in a separate subscription/license, we may process an appropriate refund for the duplicate transaction.

The refund, where approved, will normally be made through the original payment method.

9. PhonePe Payment Transactions

Payments for MyWaChat may be processed through PhonePe or another authorized payment gateway.

The payment gateway may independently process payment authorization, transaction confirmation, refunds, reversals, or other payment-related activities.

Brightwave Digital Products LLP may receive transaction information such as:

• Transaction ID
• Payment status
• Order reference
• Amount
• Payment date
• Subscription information
• License/activation status

Customers should retain their payment confirmation or transaction reference until their subscription has been successfully activated.

10. Payment Gateway Failure or Technical Issue

If money is deducted from a customer's bank account but the MyWaChat subscription is not activated because of a payment-processing or technical issue, the customer should contact us.

We will verify the transaction and determine whether:

1. The subscription can be activated; or
2. The transaction requires a refund/reversal through the applicable payment process.

Where a refund is approved, the amount will normally be returned through the original payment method, subject to payment gateway and banking processing timelines.

11. Incorrect Plan Selection

Customers are responsible for selecting the appropriate MyWaChat subscription plan.

Before purchasing, customers should compare the available plans and review their features, limitations, pricing, and validity.

If a customer selects a plan incorrectly and the license has already been activated, the customer is not automatically entitled to a refund.

Any upgrade or plan-change request may be considered separately based on the options available at that time.

12. Change of Mind

A change of mind after the activation of a paid annual license does not qualify for a refund.

Customers should use the free demo/free plan before purchasing whenever such access is available.

13. Non-Usage of the Software

A customer choosing not to use MyWaChat after purchasing and activating a license does not qualify for a refund.

Examples include:

• Not installing the widget
• Not configuring the website
• Not creating conversation flows
• Not using the WhatsApp handoff feature
• Not generating leads
• Not using the account
• Using the service only occasionally

The annual subscription remains active for the purchased subscription period.

14. Third-Party Services

Certain MyWaChat functionality may depend on third-party services, platforms, APIs, communication services, AI providers, hosting providers, browsers, or other external technologies.

Changes, restrictions, interruptions, account restrictions, policy changes, or service outages affecting a third-party service do not automatically qualify the customer for a refund.

Customers are responsible for reviewing and complying with the applicable terms and policies of third-party services they choose to connect to MyWaChat.

15. Suspension Due to Misuse or Policy Violation

If a customer's MyWaChat account is suspended or terminated because of:

• Violation of our Terms and Conditions
• Unlawful activity
• Fraudulent activity
• Abuse of the platform
• Unauthorized use
• Security violations
• Intellectual-property violations
• Violation of third-party platform policies
• Attempted circumvention of technical restrictions
• Other prohibited activity

the customer will not automatically be entitled to a refund.

16. Service Availability

We aim to provide reliable access to MyWaChat.

However, temporary service interruptions may occur because of:

• Scheduled maintenance
• Software updates
• Hosting issues
• Internet/network problems
• Technical failures
• Security incidents
• Third-party service interruptions
• Events outside our reasonable control

Temporary interruption or reduced availability does not automatically qualify for a refund.

17. Refund Processing

Where a refund is approved, Brightwave Digital Products LLP will normally initiate the refund through the applicable payment gateway or original payment method.

The time required for the refund to appear in the customer's bank account may depend on:

• Payment gateway
• Bank
• Card network
• UPI/payment provider
• Other financial institutions

Brightwave Digital Products LLP does not control the processing time of the customer's bank or payment provider.

18. Refund Request Procedure

For eligible payment-related requests, customers should contact us using the information below.

Please provide:

• Full name
• Registered email address
• Registered mobile number
• Transaction/order ID
• Payment date
• Amount paid
• Subscription plan
• License/activation information
• Description of the issue

This information helps us verify the transaction and determine the appropriate resolution.

19. Exceptions Required by Applicable Law

Nothing in this Refund and Cancellation Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.

Where applicable law requires a refund or other remedy, the applicable legal requirement will prevail.

20. Policy Changes

Brightwave Digital Products LLP may update this Refund and Cancellation Policy from time to time.

Any updated version will be published on this page with a revised effective date.

Customers are encouraged to review the policy before purchasing a subscription.

21. Contact Us

For refund, payment, subscription, or cancellation-related questions, please contact:

We will review payment-related requests based on the applicable transaction, subscription, and license status.