Shipping and Delivery Policy

1. Digital Product – No Physical Shipping

MyWaChat is a digital software-as-a-service (SaaS) product.

We do not sell or ship physical products, packages, hardware, printed materials, or other physical goods through MyWaChat.

Therefore:

No physical shipping is applicable to MyWaChat subscriptions.

All purchased services are delivered electronically.

2. Digital Delivery

After a successful payment and completion of the required account or activation process, access to the purchased MyWaChat subscription may be provided electronically through:

• MyWaChat customer account
• MyWaChat dashboard
• Registered email address
• License key
• Digital activation link
• Website/account login
• Other electronic activation methods provided by us

The exact delivery method may depend on the subscription plan and product configuration.

3. Account Activation

Customers may be required to create or verify a MyWaChat account before accessing certain services.

After successful payment verification, the applicable subscription may be associated with the customer's registered account.

Customers are responsible for providing a valid email address and other required account information.

Incorrect or incomplete customer information may delay account activation or delivery.

4. License-Key Delivery

Where a MyWaChat subscription is provided through a license key, the license key may be delivered electronically.

The license key may be provided through:

• Customer dashboard
• Registered email address
• Account activation page
• Other electronic communication or activation mechanism

Customers should keep their license key and account credentials secure.

A license key must not be shared with unauthorized persons or used in violation of the applicable subscription terms.

5. Subscription Access

Once payment has been successfully verified and the required activation process has been completed, customers may receive access to the features included in their purchased subscription plan.

The availability of specific features depends on the plan selected by the customer.

Subscription access generally remains available for the applicable subscription period, subject to:

• Successful payment
• License validity
• Account status
• Compliance with our Terms and Conditions
• Applicable third-party service availability
• Other conditions applicable to the selected plan

6. Successful PhonePe Payment

If a customer completes payment through PhonePe or another authorized payment gateway, the transaction may require verification before the MyWaChat subscription is activated.

After successful payment confirmation, we will initiate the applicable account, subscription, or license activation process.

Customers should retain their payment confirmation and transaction reference until their MyWaChat subscription has been successfully activated.

7. Payment Successful but Access Not Received

If your payment has been successfully completed but you have not received your MyWaChat account access, subscription activation, or license information, please contact us.

Please provide:

• Full name
• Registered email address
• Registered mobile number
• Transaction ID
• Payment date
• Amount paid
• Selected subscription plan
• Screenshot of payment confirmation, if available
• Description of the issue

We will verify the payment and subscription status and assist with the appropriate activation or delivery process.

8. Failed Payment

If a payment attempt fails and no amount is successfully received by Brightwave Digital Products LLP, the MyWaChat subscription may not be activated.

Customers may attempt the payment again using an available payment method.

If your bank account or payment account was debited despite the transaction appearing unsuccessful, please contact us with the transaction details so that we can verify the payment status.

9. Payment Deducted but Subscription Not Activated

In some cases, a payment may be deducted from the customer's bank account while the payment gateway or website does not immediately confirm the transaction.

If this occurs, customers should avoid making repeated payments until the transaction status has been checked where possible.

Please contact us with the transaction ID and payment details.

We will verify the transaction and, where applicable:

• Activate the purchased subscription; or
• Assist with the applicable payment reversal/refund process.

Any refund will be handled according to our Refund and Cancellation Policy and the applicable payment gateway/banking process.

10. Duplicate Payment

If a customer is charged more than once for the same MyWaChat subscription due to a duplicate transaction, the customer should contact us with the relevant transaction details.

After verification, if a genuine duplicate payment is confirmed, we may process an appropriate refund for the duplicate transaction where applicable.

The refund will normally be processed through the original payment method.

11. Delivery Time

MyWaChat is a digital service, so there is no physical shipping time.

Electronic account access, subscription activation, or license delivery is generally initiated after successful payment verification and completion of any required activation steps.

In certain circumstances, activation may be delayed because of:

• Payment gateway verification
• Technical issues
• Incorrect account information
• Security verification
• Manual verification requirements
• Third-party service issues
• Other circumstances outside our reasonable control

12. Customer Email and Account Responsibility

Customers are responsible for ensuring that the email address and other contact information provided during registration or purchase are accurate.

Customers should also check:

• Inbox
• Spam folder
• Junk folder
• Promotions folder
• Registered MyWaChat dashboard

before contacting support regarding missing electronic delivery.

13. Third-Party Services

Some MyWaChat functionality may depend on third-party services, APIs, hosting providers, communication platforms, payment gateways, AI providers, or other external technology.

Delays or interruptions caused by such third-party services may affect access to certain functionality.

We will make reasonable efforts to assist customers when third-party service issues affect the delivery or operation of MyWaChat.

14. No Physical Shipping Charges

Because MyWaChat is a digital software service:

• No courier charges apply.
• No packaging charges apply.
• No physical delivery charges apply.
• No physical shipping address is required for digital delivery.

Any applicable subscription or service charges will be displayed during the purchase process.

15. License Activation and Refund Policy

Customers should review the available free plan/demo, features, pricing, limitations, and subscription conditions before purchasing a paid plan.

Once a paid one-year license key has been activated, the subscription payment is non-refundable, subject to applicable law and the terms of our Refund and Cancellation Policy.

For complete refund information, please refer to the Refund and Cancellation Policy.

16. Contact Us for Delivery Issues

If you have completed a payment but have not received your MyWaChat subscription access, account activation, or license information, please contact us.

Please include your transaction/order details so that we can verify the payment and assist you as quickly as reasonably possible.

17. Policy Changes

Brightwave Digital Products LLP may update this Shipping and Delivery Policy from time to time.

Any updated version will be published on this page with a revised effective date.