Privacy Policy

1. Information We Collect

We may collect information directly from you, automatically

through your use of the website and platform, or through services that you

choose to connect with MyWaChat.

The type of information collected depends on how you use our

services.

2. Website Visitor Information

MyWaChat may provide website chat widgets or conversation

tools that allow visitors to interact with a business website.

When a visitor interacts with a MyWaChat-powered widget,

certain information may be processed depending on the configuration of the

website and features used.

This may include:

• Chat messages
• Questions or enquiries
• Name
• Mobile/WhatsApp number
• Email address
• Lead information voluntarily submitted by the visitor
• Conversation information
• Date and time of interaction
• General technical information
• Widget interaction information

The exact information collected depends on how the business

using MyWaChat has configured its website widget and conversation flow.

3. Lead and Contact Information

MyWaChat may allow businesses to collect and manage lead or

contact information submitted through website conversations.

This information may include:

• Name
• Mobile number
• WhatsApp number
• Email address
• Business information
• Enquiry details
• Conversation information
• Other information voluntarily provided by the website visitor

Businesses using MyWaChat are responsible for determining

what information they collect from their visitors and for ensuring that their

collection and use of such information complies with applicable laws.

4. Customer Content

Customers may create, upload, submit, or configure

information within MyWaChat.

This may include:

• Conversation flows
• Decision trees
• Questions and answers
• Welcome messages
• Automated responses
• Website content
• Images
• Videos
• PDFs
• Logos
• Branding materials
• WhatsApp numbers
• Lead information
• Contact information
• Other business content

We may process this information as necessary to provide the

MyWaChat services requested by the customer.

5. WhatsApp-Related Information

MyWaChat may allow website visitors to continue

conversations through WhatsApp.

When a visitor chooses to start or continue a WhatsApp

conversation, the relevant WhatsApp number, message, link, or conversation

information may be processed as necessary to provide the requested

functionality.

WhatsApp is a third-party platform operated independently of

Brightwave Digital Products LLP.

We do not control WhatsApp's systems, policies,

availability, data practices, or security practices.

Customers and website visitors should review the applicable

privacy policy and terms of WhatsApp when using WhatsApp.

Customers using MyWaChat are responsible for ensuring that

their use of WhatsApp and other communication services complies with applicable

laws and third-party platform policies.

6. Technical and Usage Information

When you access MyWaChat, certain technical information may

be collected automatically.

Depending on the technology used, this may include:

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Pages or features accessed
• Login/session information
• Referring website information
• Error and diagnostic information
• General usage information
• Security and authentication information

We may use this information for security, troubleshooting,

analytics, performance monitoring, and service improvement.

7. Subscription and Payment Information

When you purchase a MyWaChat subscription, we may receive

and process information necessary to manage your order and subscription.

This may include:

• Customer name
• Email address
• Mobile number
• Billing information
• Selected subscription plan
• Transaction/order ID
• Payment status
• Payment date
• Subscription activation date
• Subscription expiry date
• License information
• Invoice information

Payments may be processed through third-party payment

gateways, including PhonePe or other authorized payment service providers.

We do not intentionally store complete debit-card or

credit-card numbers, CVV numbers, UPI PINs, internet-banking passwords, or

other payment authentication credentials on our own servers.

Payment providers process payment information according to

their respective privacy policies and terms.

8. How We Use Information

We may use collected information for purposes including:

• Creating and managing MyWaChat accounts
• Providing access to the platform
• Providing website chat functionality
• Processing website conversations
• Facilitating WhatsApp handoff functionality
• Providing lead-capture functionality
• Providing customer support
• Processing subscriptions and payments
• Activating and managing licenses
• Sending account-related communications
• Sending payment and subscription confirmations
• Managing usage limits
• Providing requested features
• Providing technical support
• Maintaining platform security
• Detecting and preventing fraud and abuse
• Troubleshooting technical problems
• Monitoring service performance
• Improving MyWaChat
• Developing new features
• Complying with applicable legal requirements
• Enforcing our Terms and Conditions

The reference policy similarly identifies account

management, payment processing, license activation, customer support, requested

automation features, analytics, security, troubleshooting, legal compliance,

and enforcement as service-related uses of information.

9. AI Features and API Keys

Certain MyWaChat features may provide AI-assisted

functionality.

Where applicable, customers may choose to connect their own

third-party AI service/API credentials, such as an OpenAI or Google Gemini API

key, to enable AI-related functionality.

If you provide an API key:

• You are responsible for ensuring that you are authorized to use the API key.
• You are responsible for keeping your API credentials secure.
• You should not share API credentials with unauthorized persons.
• You are responsible for any applicable third-party API usage fees.
• Your use of the third-party AI service remains subject to that provider's terms and privacy policy.

We recommend that customers do not submit sensitive personal

information through AI functionality unless they have the necessary

authorization and legal basis to do so.

AI-generated responses may not always be accurate or

complete.

10. Cookies and Similar Technologies

MyWaChat may use cookies and similar technologies.

Cookies may be used for purposes including:

• Maintaining login sessions
• Remembering preferences
• Providing essential website functionality
• Authentication and security
• Improving website performance
• Understanding website usage
• Analytics
• Detecting errors
• Improving user experience

Third-party services used by MyWaChat may also use cookies

or similar technologies.

For more information, please refer to our Cookies Policy.

11. How We Share Information

We do not sell personal information to third parties as a

business practice.

We may share or provide access to information where

reasonably necessary to operate MyWaChat and provide requested services.

12. Customer-Connected Services

If a customer chooses to connect MyWaChat with a third-party

service, information may be exchanged between MyWaChat and that service as

necessary to provide the requested functionality.

Examples may include communication platforms,

WhatsApp-related services, AI providers, APIs, analytics tools, or other

integrations.

Customers are responsible for reviewing the privacy policies

and terms of the third-party services they choose to connect.

13. Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to lawful government requests
• Protect our legal rights
• Investigate suspected fraud or abuse
• Protect the security of MyWaChat
• Protect users or third parties
• Enforce our agreements
• Prevent unauthorized or harmful activity

14. Business Transactions

If Brightwave Digital Products LLP undergoes a merger,

acquisition, restructuring, sale of assets, investment transaction, or similar

business transaction, relevant information may be transferred as part of the

transaction, subject to applicable law.

15. Customer Responsibility for Data

Businesses using MyWaChat may collect personal information

from their website visitors and customers.

The business using MyWaChat is responsible for:

• Obtaining information lawfully
• Providing appropriate privacy notices
• Obtaining consent where required
• Having an appropriate legal basis for processing personal information
• Using information only for lawful purposes
• Respecting applicable privacy and data-protection requirements
• Handling customer requests and opt-out requests where applicable

Brightwave Digital Products LLP does not determine the

purposes for which a customer independently collects information from its own

website visitors.

16. Data Security

We take reasonable technical and organizational measures

designed to protect information against unauthorized access, misuse,

alteration, disclosure, loss, or destruction.

Security measures may include:

• Access controls
• Authentication mechanisms
• Monitoring
• Security controls
• Encryption where appropriate
• System protections
• Administrative safeguards

However, no internet transmission, cloud service, database,

or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of

information.

17. Data Retention

We retain information for as long as reasonably necessary

to:

• Provide MyWaChat services
• Maintain customer accounts
• Process subscriptions
• Maintain payment and accounting records
• Provide customer support
• Resolve disputes
• Prevent fraud and abuse
• Maintain security
• Comply with legal obligations
• Enforce our agreements

When information is no longer reasonably required, we may

delete, anonymize, or securely dispose of it, subject to applicable legal,

accounting, security, and operational requirements.

18. Account Closure and Data Deletion

Customers may request closure of their MyWaChat account or

deletion of personal information associated with their account by contacting

us.

We may request information necessary to verify the identity

and authority of the person making the request.

After receiving a valid request, we may delete or anonymize

eligible information, subject to applicable law and legitimate business

requirements.

Certain information may need to be retained where necessary

for:

• Legal compliance
• Tax and accounting requirements
• Payment records
• Fraud prevention
• Security
• Dispute resolution
• Enforcement of agreements
• Establishing, exercising, or defending legal claims

19. Third-Party Websites and Services

MyWaChat may contain links to third-party websites,

applications, services, or platforms.

We are not responsible for the privacy practices, security,

content, or policies of third-party websites or services.

Users should review the privacy policies and terms

applicable to third-party services before providing information to them.

20. International Data Processing

Depending on the hosting providers, technology providers, AI

providers, payment processors, and other service providers used to operate

MyWaChat, information may be processed or stored in locations outside your

state or country.

Where applicable, we take reasonable steps to use service

providers and processing arrangements consistent with applicable legal

requirements.

21. Children's Privacy

MyWaChat is intended primarily for businesses, website

owners, professionals, organizations, and other users who are legally capable

of entering into agreements.

MyWaChat is not intentionally designed for children.

We do not knowingly collect personal information from

children for the purpose of providing our services.

If you believe that a child has provided personal

information to us, please contact us so that we can review the matter and take

appropriate action.

22. Marketing Communications

Where permitted by applicable law, we may send information

about our products, services, updates, promotions, or other business

communications.

You may request to stop receiving non-essential marketing

communications by contacting us or using an available unsubscribe mechanism.

Service-related communications may continue where they are

necessary to operate your account or provide the services.

23. Your Privacy Choices and Rights

Depending on applicable law, you may have rights or choices

concerning your personal information, including:

• Requesting access to certain personal information
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Requesting account closure
• Objecting to certain processing where applicable
• Withdrawing consent where processing is based on consent
• Managing marketing communications

Requests may be submitted using the contact information

provided below.

We may need to verify your identity before processing

certain requests.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to

reflect changes in:

• MyWaChat services
• Technology
• Business practices
• Third-party services
• Security practices
• Legal or regulatory requirements

The updated Privacy Policy will be published on this page

with a revised effective date.

We encourage users to review this Privacy Policy

periodically.

25. Contact Us

If you have questions, concerns, requests, or complaints

regarding this Privacy Policy or the handling of your information, please

contact us.

Brightwave Digital Products LLP

Product: MyWaChat

Website: https://mywachat.com/

Email: brightwavedigital.in@gmail.com

Phone / WhatsApp: +91 9168081355

We will make reasonable efforts to review and respond to

privacy-related requests and concerns.

26. Acceptance

By accessing, registering for, purchasing, installing, or

using MyWaChat, you acknowledge that you have read and understood this Privacy

Policy and agree to the collection and use of information as described in this

policy.

**© 2026 Brightwave Digital Products LLP. All Rights

Reserved.**